All US orders will be shipped and delivered via United States Postal Service (USPS). Orders are processed and shipped within 1-2 business days. Shipping time depends on the city of destination but is estimated to arrive between 2-5 business days. We do not process or ship orders on Saturday, Sunday, or Holidays. Orders typically ship the same or the following business day. Orders placed before 8am EST will be processed for shipping the same business day; orders placed after 8am EST will be processed for shipping the following business day. Delivery times are estimates and are not guaranteed due to possible delays at the post office outside of our control.
We are not liable for items lost or stolen in the delivery process and upon delivery of merchandise to the carrier (USPS) you will assume the risk of loss and title for the merchandise. You are responsible for any additional shipping charges and fees incurred from customs clearance including any duties and additional taxes (orders outside of US).
We are pleased to accept returns and exchanges if contacted within 14 days of the date your order was placed. All products must be returned in the original packaging and in original unused condition within 30 days of purchase and we will issue a full refund (not including delivery cost), or exchange the items for store credit.
To initiate a return, you must first email [email protected] within 14 days of your order date and we will provide you with instructions. Please include your order number, product you would like to return, and reason for the return.
Northwest Mountain Supply Company will not be held responsible for lost returns.
Refunds (if applicable)
Once your return is received and inspected, we will refund your original payment method within 5-7 business days. All shipping costs are non-refundable.
All sale orders and clearance items are final and cannot be returned or exchanged.
Discount codes cannot be applied retroactively to previous orders and refunds will not be issued to cover the difference. Please double check to make sure any codes are entered and applied at checkout before completing your purchase.
We will happily replace items if they are defective or damaged upon arrival. If you receive an item that is defective or damaged, email [email protected] within 24 hours of receiving your order and include a picture of the defective or damaged item and your order number. Requests after 24 hours will not be accepted.
If you would like to exchange a product for a different design, you are able to do so by contacting us within 7 days of the date your order was placed. Exchanged products must be unworn, in their original condition, with original labels in place. Customers are responsible for any shipping costs associated with exchanges.
Still have questions? Email us at [email protected].